Frequently Asked Questions
- How long has Akken been in business?
- What type of businesses use AkkenCloud™?
- Is Akken a member of the Better Business Bureau (BBB)?
- Is Akken private or publicly held?
- Can your software connect with my website?
- What technology is your software built on?
- Is AkkenCloud™ Client-server, Thin-Client or Web-based?
- What security measures does Akken have to protect my data?
- How reliable is you service?
- Who owns my data?
- Will I get upgrades? How often?
- How do I backup my data?
- Can I retrieve my data if I decide to stop using AkkenCloud™?
- What type of training do you offer?
- What level of support does Akken offer?
- I am looking to import my data from my existing software to AkkenCloud™, do you offer data migration services?
What type of businesses use AkkenCloud™?
Primarily staffing, recruiting, and consulting companies. We've helped hundreds of companies meet the needs of their evolving businesses, from start-ups to long-time established industry leaders. To learn more, read our client testimonials.
Is Akken a member of the Better Business Bureau (BBB)?
Yes, Akken is a BBB Accredited Business and BBB Online Program member. We are firmly committed to operating by sound ethical standards with all our clients, partners, prospects, vendors, and employees. You can view our profile at the www.bbb.org website.
Can your software connect with my website?
Yes, Akken has an Application Program Interface (API) that connects your AkkenCloud™ account to your website for job posting, candidate applications, client login and employee self-service.
AkkenCloud™ is built on the Open Source LAMP stack (Linux, Apache, MySQL, PHP). technologies. View our Technology page for more information.
Is AkkenCloud™ Client-server, Thin-Client or Web-based?
AkkenCloud™ is 100% web-based, delivered via cloud technology. There are no software downloads or installation required. All you need is a computer, internet connection and a web browser. Learn more about Software-as-a-Service.
What security measures does Akken have to protect my data?
We have put strong measures in place to ensure your information is secure at all times. Our servers are hosted and maintained in a Tier IV, SAS 70 Type II certified AT&T data center located in the U.S. This is the highest level of security available. View our Security & Data Protection policies for more information.
How reliable is your service?
With Akken, you never have to worry about downtime. We provide the highest uptime guarantee in the industry: 99.97% 24 hours a day, 7 days a week, 365 days a year. In fact, our reliability has achieved 99.999% uptime since we launched the service.
Who owns my data?
You do! Even though information is hosted with us, your data is your asset. We don't own or take rights for any of our customer's proprietary and confidential property. If you decide to leave for any reason, we provide your information in a common format at no additional charge.
Will I get upgrades? How often?
Akken releases new upgrades on average every 4-6 weeks. Our automatic and seamless upgrades allow you to use new features and functions right way, with nothing to download or install. More than 75% of upgrades stem from direct user feedback, ensuring a great user experience and eliminating further training.
How do I backup my data?
With Akken, you never need to back up your data - it is backed up daily for you at our secure hosting center. You can export information whenever you please through the interface as well.
Can I retrieve my data if I decide to stop using AkkenCloud™?
Yes, of course. We never hold your data "hostage" like many other providers. Akken will provide your information in a common format at no additional charge.
What type of training do you offer?
We have a proven training process that includes a combination of one-on-one training, live group sessions, an extensive user help guide, as well as self-paced training videos which all come with your service at no additional charge. We also offer custom training programs, which you can purchase based on your company's needs.
What level of support does Akken offer?
We have a dedicated Customer Success team devoted to helping your business succeed. Unlimited email and phone support are included when you choose to implement our solution.
I am looking to import my data from my existing software to AkkenCloud™. Do you offer data migration services?
Yes. We have converted data from virtually every system available. Our migration team will help you every step of the way, from an initial business process call to determine your needs through implementation and go live.
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