We understand how important timely and effective customer support is to your business. You simply can't wait for days to get answers when the possibility of making that next placement is on the line. That's why Akken has a dedicated Customer Success Team to help all of our clients succeed. Our experienced team is with you every step of the way, from the first call to discuss your business process to checking in with you to make sure your needs are being met.
Have a quick question? Start a Chat with one of our Customer Success team member during the hours of 8:30am-5:30pm U.S EST.
Have a technical problem? Submit a ticket 24/7/365 and you'll get a friendly and helpful reply quickly from one of our dedicated Customer Success Team members.
Call us at 1-866-590-6695 during the hours of 8:30am-5:30pm U.S EST and our Customer Success Team located in our Nashua, New Hampshire, United States office will be available to take your call. No queue's or long hold times.
Call us at 1-866-590-6695 X 8 and leave a Voice mail during after hours and holidays. One of our Customer Success team members will get back to you ASAP.
Unlimited access to "How To" guides and videos from our online Help Center.
When you come on board with Akken, we set you up for success by designing a training program that fits your business process. We also have training weekly webinars and video tutorials to learn at your own pace.
Your business success is most important to us, and it determines how we run ours. More than 75% of our enhancements are driven from our user feedback. Any time you have a great idea, just leave a comment or feature request and we will get right on it.